Privacy Policy

Introduction

Welcome, this is the Privacy Policy and Data Notice applicable for our website www.expatspanishlessons.com, encompassing its sub-domains and its mobile optimized versions. We also recommend you to read our Terms and Conditions of Service, along with any and all of our rules, guidelines and ancillary policies (if any), all included herein by reference.

This Policy applies to our Site, its web pages and any website that references this Policy, along with any of our operated websites and platforms, as well as any data we may collect across partnered and unaffiliated websites.

This Policy also applies to PI collected through the mobile version of our Site, independently of the mobile operative system, mobile device or browser you use to access it.

Definitions

The following defined terms will be used in this Policy, whether they are used in the singular or plural form, or in the masculine or feminine form:

• Privacy Policy shall be referred to as the “Policy”
• Expat Spanish Lessons shall be referred to as “ESL” and “our”, “us” or “we”.
• www.expatspanishlessons.com shall be referred to as the “Site”
• A visitor or end user of our Site is referred to as “you”, “your(s)” or “yourself”.
• Personally Identifiable Information shall be referred to as “PI”
• Terms and Conditions of Service shall be referred to as the “Terms”

PI, as described in various privacy laws and information security standards, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

In addition, the terms “collect”, “process”, “treat”, “use”, “share”, “disclose”, “divulge” and analogous words shall refer to your PI and other data collected from our visitors and end users.

User Agreement & Registration

As a user of our Site, you will be asked to agree to this Policy by clicking on the “I Agree” checkbox on the registration form, pop-up box or other analogous means. Through that action, you thereby acknowledge and agree to the terms of this Policy, which is and constitutes a legal, binding agreement between you and ESL.

Overall, this Policy is freely available for your review prior to registration, and if you do not agree to its terms, your remedy shall consist of not registering an account, and exiting the web tab through which you visited our Site.

The ESL team does every possible effort to keep your trust; and thus we adhere to these general privacy principles, in order to defend your privacy:

• ESL does not rent or sell your PI.
• ESL does not divulge your contact information to third parties or other users without your consent.
• Any PI that you give to ESL will be protected by industry standard technology and codes of ethics.

For purposes of this Policy, the Site shall be the initial point of contact between you and ESL, and will serve as the point of collection of any personal data you may provide us.

Accordingly, by registering with us and/or otherwise using our products and services, you consent to the collection, transfer, processing, storage, and disclosure of your PI as described in this Policy.

User Eligibility

You must at least be eighteen (18) years of age or older to use our services. We may accept users under such age into our services, provided, however, that they produce us a valid consent proof of their parent or guardian.

We reserve the right to request any and all applicable proof of identification and consent proof from our users, at any moment, without prior notice, and at our sole and final discretion. Upon the failure to provide such proof of age, we reserve the right to immediately freeze, block or cancel the account, with no liability.

In compliance with the terms of the Children’s Online Privacy Protection Act (‘COPPA’), ESL does not knowingly collect or disclose any kind of information from any person under the age of thirteen (13), and will delete any related information. All of our users are otherwise prohibited from providing us with personally identifiable information of persons under the age of thirteen (13).

Services Provided

Through our platform, we provide our Services that consist, but are not limited to, an online platform that allows our user community to receive Spanish language classes, courses, tutorials, guides and tests, as well as to participate in online meetups with other members of our community. We also deliver quality content, such as video streaming, written guides, supporting documentation, audio guides, and more. All of the aforementioned services provided by ESL via the Site will be collectively referred to as the “Services”.

What Information Do We Collect?

When ordering or registering on our Site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience. We collect information from you when you register on our Site, place an order, subscribe to a newsletter or enter your email address, to receive a download, respond to a survey, fill out a form, use live chat, register as a member or enter information on our site.

Generally, through the provision of its Services, ESL will collect the following types of PI:

When Do We Collect Information?

We store your PI for the purposes of managing your collaboration with other users, improving your user experience, sending newsletters, and contacting you about inquiries for our Services. Overall, we use collected PI to:

• Provide our Services: Personalize your experience, deliver content, process transactions, and follow up after inquiries.
• Facilitate Account Creation & Login: Link third-party accounts (Google, Facebook) and verify email identity.
• Post Testimonials: Display student reviews with explicit consent.
• Request User Feedback: Administer surveys, contests, and tailored lesson recommendations.
• Community Interaction: Facilitate user-to-user communication, optional WhatsApp groups, and protected online meetings.
• Service Protection & Legal Compliance: Monitor against fraud, enforce terms, respond to legal requests, and maintain site security.
• Marketing & Advertising: Send promotional communications and display targeted content (with easy opt-out options).

ESL will keep collected PI only as long as necessary for processing purposes. Data stored for marketing and commercial purposes will be stored for at least six (6) months thereafter or as required by secure sub-processors.

Disclosure of Personal Information

Through the provision of its Services, ESL may need to share or disclose PI under specific circumstances:

• Affiliates and Partners: Third-party vendors performing payment processing, data analysis, email delivery, hosting, customer service, and marketing on our behalf.
• Business Successors: Transfer of PI in the event of a merger, acquisition, sale of assets, or corporate restructuring.
• Lawful Disclosure: Disclosures required by law, subpoena, legal process, or to protect ESL from third-party legal claims.
• Vital Interests: Investigations into suspected fraud, potential safety threats, or enforcement of company policies.

Disclosure to Third-Party Processors

We utilize established third-party platforms and tools such as PayPal, Stripe, Google, and Amazon. These services are governed by their respective privacy policies.

List of Sub-processors & Software Tools:

HighLevel, Stripe, Brainscape, Google Suite (Docs, Sheets, Drive, Forms), Zapier, Cloudflare, ClickUp, Google Analytics, Google Developer Console, Supabase, Frontapp, and Zoom.

Security & Payment Protection

Personal information is maintained consistent with industry-standard technical and administrative security measures (firewalls, SSL encryption, physical access controls). Payment details processed via Stripe or PayPal adhere strictly to PCI-DSS standards.

CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act by utilizing accurate subject lines, identifying commercial messages, including our physical business address, and honoring opt-out/unsubscribe requests promptly via standard email links.

GDPR Rights (EU Users)

For European Union residents, ESL acts as a data controller. You possess the following rights under GDPR:

• Right to be Forgotten / Data Erasure (Article 17)
• Right to Data Portability (Article 20)
• Right to Data Access (Article 15)
• Right to Data Rectification (Article 16)
• Right to Withdraw Consent & Object to Processing (Articles 7 & 18)

To exercise your GDPR rights, please contact us at contact@expatspanishlessons.com.

Notice to California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to request information regarding collected PI categories, request deletion of personal information, and be free from discrimination for exercising these privacy rights. We do not sell your personal information.

Amendments & Contact

We reserve the right to modify or amend this Privacy Policy at any time. Continued use of our Site constitutes acceptance of these terms.